Clark Wierda (traveller42) wrote,
Clark Wierda

Not what you would expect

This is a reality check for me.

If you asked the following question through a utility's web form:

I'm buying a new house, but not selling the existing house.  How do I go about setting up billing in my name on the new property?

and received the following response in email:

Thank you for your inquiry. We would be happy to assist you with beginning new services.

You may reply to this email with the following:
1. The last 4 digits of the social security on your account,
2. The complete new address (please include the apartment number if applicable)
3. The date to begin services in your name (you may choose as soon as possible as the date).

We will further assist you.

If you would require immediate assistance, please call us at [utility phone number] between 8:00 a.m. and 6:00 p.m. (EST) Monday through Friday or between 8:00 a.m. and 2:00 p.m. on Saturday and a Customer Service Representative will be more than happy to assist you.

Thank you for using [utility web site] and for the opportunity to be your energy provider. We appreciate your business.


What would you expect the next step to be, and what would you expect the utility to do as a result of that step?
Tags: house, question, reality check, utilities

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