Clark Wierda (traveller42) wrote,
Clark Wierda

Not what you would expect

This is a reality check for me.

If you asked the following question through a utility's web form:

I'm buying a new house, but not selling the existing house.  How do I go about setting up billing in my name on the new property?

and received the following response in email:

Thank you for your inquiry. We would be happy to assist you with beginning new services.

You may reply to this email with the following:
1. The last 4 digits of the social security on your account,
2. The complete new address (please include the apartment number if applicable)
3. The date to begin services in your name (you may choose as soon as possible as the date).

We will further assist you.

If you would require immediate assistance, please call us at [utility phone number] between 8:00 a.m. and 6:00 p.m. (EST) Monday through Friday or between 8:00 a.m. and 2:00 p.m. on Saturday and a Customer Service Representative will be more than happy to assist you.

Thank you for using [utility web site] and for the opportunity to be your energy provider. We appreciate your business.


What would you expect the next step to be, and what would you expect the utility to do as a result of that step?
Tags: house, question, reality check, utilities

  • My New Car (or How I Spent My Day Off)

    My original plan for Friday was to pick up lunch and share it with my wife at her office. As I was taking the exit, the engine died. I was able to do…

  • Replacing my Nexus 7

    Last week, I discovered that the camera on my Nexus 7 was no longer working. I was unable to find a troubleshooting page that addressed a camera…

  • Week in Training ending 1 January 2012

    I ran four days last week for a total of 8.4 miles. A good start. All of these were basically 30 minute sessions. I'm building slowly to…

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.